ESPN Simplifying…Again

- Image via Wikipedia
Every 6 months or so a press release or story comes out that ESPN.com is redesigning their site, all in an effort to simplify user interface and improve user experience. The latest push — according to Silicon Alley Insider is driven by a desire to boost traffic — Comscore has ESPN down year-over-year in uniques.
First off, when was the last time you heard a big publisher (heck, any publisher) really place credence in the Comscore numbers? My guess is that like most of the bigger guys, they are still seeing YOY growth in ad impressions and specifically “premium” ad impressions.
But I digress. Let’s be real clear, a redesign isn’t the magic elixir for radically boosting traffic. The sports category is one of the most mature and crowded verticals online and there is a basic formula that works for the big media site: basic news & analysis, scores and photos. Those three content categories account for typically > 80% of a sports site’s impressions (not counting fantasy page consumption which for some sites rolls up to a sizeable chunk of page views). The only way a redesign moves the needle in traffic is if:
1) the new experience makes it much easier for users to get from page one to the stuff that they are really interested in and looking for in the first place, and therefore they stick around longer, or
2) the new look also comes with a new product offering or robust feature set that gives users a reason to dig deeper in to the site
Beyond the maturing of the category, the other dynamic is the emergence of other outlets for sports content — blogs or niche sports sites — continue to lure audiences away from the core branded offerings from big media guys. The social networking rise hasn’t made a huge impact, but when lumped in with niche site growth probably contributes to pulling some audience away as well.
Monetization is still heavily consolidated at the big guys, but consumption is spreading out and there may be an opportunity for a few of these smaller guys (Citizen Sports, Bleacher Report, YardBarker, FanIQ, etc.) to aggregate a different sports consumption experience that the big guys will eventually find is more valuable to own outright than to simply bolt on as a traffic roll up.
Now, back to ESPN’s traffic issues. One of the mysteries has always been the desire to keep as much of their premium voice and content behind a pay wall within “Insider”. Let it free – let it be shared, sent around by users and used to really spark discussion amongst the community under the ESPN brand across all users, not just a few hundred thousand willing to pay for it.
On the redesign front, de-cluttering is always a good thing. I’ve always been a believer that fewer, highly targeted and compelling choices at the front door is what gets users making their way in to your property and spending real time with your content experience. I don’t think auto play videos, and cramming as much stuff “on to the shelf” is the way to achieve this goal.
Of course, the bigger challenge will be explaining to the corners of ESPN Inc. who get cut from the homepage, why they are no longer on the homepage. I have always suspected that appeasing all the internal constituents has tended to pull sites like ESPN.com back to jamming as many pixels above the fold as they can fit. Sound familiar?
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